Privacy Policy

Effective date: November 4, 2026, or the date this notice is first posted, whichever is later.

Wermer Innovations LLC, doing business as The Open Crate, operates myopencrate.com. This policy describes how we handle information through the online store, My OC accounts, the review directory and related communications.

Information we collect

When you shop online, we may collect your name, email address, optional phone number, delivery address, cart and order details, shipping choices, and the acknowledgments you accept during checkout.

At checkout we keep the acknowledgments you accepted, their wording and version, the time of acceptance, the associated cart reference and, when available, your IP address and the browser information sent with your request. We use this record to document the sale and address fraud, disputes and legal claims. Our systems also process connection information, request timing and security checks to prevent abuse.

If you submit a review, staff can see your display name, box, seller or source, ratings, text and moderation status. Once approved, your review name, ratings, review text and the source you list may appear publicly. Include any connection to the seller that could affect how readers weigh your review. Keep personal contact and order information out of public submissions.

If you sign up for shipping or store updates, the information you submit through that signup form is used to manage that mailing list.

My OC accounts

Clerk provides sign-in and account management for My OC. When you use these features, Clerk processes account and session information. We use an account identifier to connect your review profile, review and box-request history, and eligible orders to your account. We may process your sign-in email and profile name. For directory suggestions, staff can see the box name, vendor, verification link and notes you supply.

Guest checkout is available. Signing up for My OC does not automatically link past guest orders by matching email addresses.

Payments

Online card payments are handled by Stripe. The Open Crate does not collect or store your complete payment-card number on this website. When we start a Stripe checkout, we create or update a Stripe customer record using your name, email, delivery address and phone number if supplied. We provide Stripe with order details such as the cart reference, product and price information, chosen shipping service and checkout acknowledgment version to process, reconcile and document the payment.

We retain order and transaction records needed for customer service, accounting, taxes, fraud prevention, refunds or disputes, and other legitimate business records.

Shipping and order communication

We use Shippo to obtain shipping rates, purchase labels, and manage tracking. Information needed to ship an order may be provided to Shippo and the selected shipping carrier, including the recipient name, delivery address, and contact information when needed for delivery.

Order and tracking emails may be sent through Zoho ZeptoMail. Those messages use the order information needed to provide receipts, shipping details, tracking information, or customer support.

Website hosting, security, maps, and mailing list services

Cloudflare provides website hosting, network security, bot protection, and related infrastructure. Cloudflare may process network and device information needed to provide those services. Cloudflare Turnstile may verify submissions on forms that display its security check. A check can include your IP address.

Google Maps may be used to display The Open Crate's store location. When a Google map is loaded, Google may receive network, browser, device, and related request information under Google's own privacy practices.

If you join a store mailing list through Brevo, the information you enter goes to Brevo for list management and store updates. To stop promotional emails, use the unsubscribe link in the message or contact us. You may still receive receipts, tracking, account security and other service messages. Entering a phone number for order fulfillment does not enroll you in marketing texts.

Optional store measurement

If you choose Allow measurement in the footer, we use a random visit ID in this browser tab to measure how shoppers find the store, the products they view or add, and purchases associated with their cart. Reports combine those visits with our existing paid orders, refunds and recorded expenses. We use broad traffic sources and public landing paths. We do not send cart tokens, contact details, payment information or individual search phrases to outside analytics services for this reporting.

You can turn measurement off in the footer. Closing the tab ends its stored choice. We skip measurement when the browser signals Global Privacy Control or Do Not Track. Attribution uses a rolling 90-day window. We remove expired measurement records in batches as new visits arrive and clear expired records separately if collection is paused. Turning measurement off stops new measurement in this tab. Operational order records follow their separate retention policy.