Shipping & Returns
This policy applies to online orders placed with Wermer Innovations LLC d/b/a The Open Crate. Version 2026-11-06.1. Effective date: November 6, 2026, or the date this edition is first posted at checkout, whichever is later. Earlier orders are governed by the terms in effect when placed. See the Terms of Sale.
Shipping area and rates
We ship to eligible addresses in the 48 contiguous states and the District of Columbia. Alaska, Hawaii, U.S. territories, military and diplomatic postal addresses (APO/FPO/DPO), and international addresses are excluded. Enter a complete address, including the apartment or suite, and review it before paying.
Shipping charges are calculated at checkout and displayed before payment. Each physical box has its own shipping charge. Boxes in the same order may arrive separately.
When an order ships
A processing or ship-out period stated for your box covers preparation through handoff to the carrier. Carrier transit estimates start after handoff. Creating a label does not mean the carrier has received the package. A carrier transit estimate is not a guaranteed delivery date unless we expressly promise one at purchase.
We use the shipping time stated when you order. If we state no shipment time, we will ship within 30 days of receiving your properly completed order or follow the delay or cancellation procedure below. Changes to a posted estimate apply to future purchases.
If we cannot ship on time, we will promptly notify you by the applicable deadline. We will either cancel the unshipped merchandise and promptly refund it, or offer a revised shipment date, if known, and the option to cancel for a prompt refund. We will obtain any consent required for a delay, including a further delay. A required refund includes applicable tax and shipping charges for the canceled merchandise.
What you are buying
Each completed purchase receives physical merchandise in the form of a liquidation assortment. Contents may include new, used, returned, damaged, nonworking, incomplete, open-box or discontinued items. The assortment, brands, packaging and item values vary, and items may repeat. Specific statements in the product listing at purchase apply, including any stated minimum item count or value. We make no additional promise about resale proceeds.
We pack and seal boxes identified as Open Crate packed. We make reasonable attempts to inspect OC items before packing, but inspection is limited and does not guarantee functionality, condition or completeness. Items may be broken, damaged, defective, nonworking or missing pieces. Some boxes may include sealed packages we have not opened or inspected. Boxes sold as supplier-sealed retain the supplier’s original, uncut seal. We may add clear tape over the outer seal for transport. The purchase provides no entry into a drawing or right to a cash prize.
AS-IS sale and warranties
To the extent allowed by applicable law, liquidation merchandise is sold AS IS, WITH ALL FAULTS. Wermer Innovations LLC disclaims the implied warranties of merchantability and fitness for a particular purpose. Some states do not allow one or both exclusions. Where an implied warranty cannot be disclaimed, it remains in force. Specific commitments made in the listing at purchase and rights that cannot lawfully be waived remain enforceable.
All sales final for disclosed conditions and buyer’s remorse
We offer no voluntary returns, refunds, exchanges or store credit because you changed your mind or disliked the assortment, brands, duplicates, disclosed liquidation condition (including broken, damaged, defective, nonworking or incomplete items) or perceived value. This applies whether the box is opened or unopened. We do not accept unsolicited returns. Contact us for instructions if there is a fulfillment or safety issue.
Final sale does not exclude a claim for non-delivery, an incorrect order, new damage in transit, failure to meet an express product commitment or a remedy required by law. Disclosed preexisting liquidation damage is treated separately from damage during shipment.
Delivery and risk of loss
We bear the risk of transit loss or damage until the carrier delivers the package to the address you provided in accordance with the authorized delivery instructions, including any required signature, or hands it to you or your designated recipient. To the extent permitted by law, you bear the risk of theft or loss after proper delivery. Delivery to an address other than the one you authorized is not proper delivery. A delivery scan is one piece of evidence when actual delivery is disputed.
If you supplied an incorrect or incomplete address, refused delivery or requested a reroute, contact us immediately. Where the problem resulted from your instructions, we may require advance payment of documented, additional carrier charges before an agreed reshipment, to the extent permitted by law.
Reporting a shipment or order problem
Email [email protected] with the order number, affected box and a description. Report visible shipping damage or a wrong box promptly, preferably within seven calendar days of receipt. Report a package marked delivered but missing promptly, preferably within seven calendar days of the scan. If tracking stalls or delivery is overdue, contact us as soon as you discover the issue. These reporting targets help preserve carrier evidence and do not shorten any deadline or remedy provided by law.
Keep the carton, label, packing material and affected contents available for inspection when safe. We may request photos, product identifiers or a statement of nonreceipt relevant to the claim. We review the order details and available evidence. If a carrier trace or claim is appropriate, we coordinate it with the carrier or shipping provider and may need your cooperation. Any payment or remedy we owe by law is independent of carrier reimbursement.
For a verified fulfillment problem, we will provide the remedy the law or our specific product commitment requires. Where the choice is ours, we may replace the affected box with the same product if available or refund the affected purchase, including charges that must be refunded. A problem with one package does not automatically entitle you to a refund of other boxes that were delivered as ordered.
Product safety and recalls
If an item may be recalled or unsafe, stop using it and keep it away from others. Follow the official recall instructions when available. Tell us the product name, model or date code, and order number if available. Do not ship a potentially hazardous item back without instructions. The applicable recall remedy remains available. You may report a safety issue at any time.
Order changes and cancellations
Send order corrections or cancellation requests promptly to [email protected] or call (269) 224-2229. Once you submit an order we cannot guarantee a requested change. Except where cancellation is required by law or expressly offered by us, acceptance of a cancellation request is at our discretion. No cancellation restriction in this policy limits your rights if shipment is delayed.