Shipping & Returns

Where we ship

Online orders currently ship only to eligible addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping rates and packages

Shipping options and rates are calculated using the actual weight and dimensions of the physical box or boxes reserved for your order. If an order contains more than one Mystery Box, the boxes may ship as separate packages even though they were purchased in one checkout.

Shipping preparation and original seals

Before shipment, The Open Crate may add clear tape over existing outer box seals as needed to help secure the package during transit. For supplier-sealed boxes, the original supplier seals are left intact and uncut. For boxes packed by The Open Crate, we pack and seal the box ourselves.

Mystery Boxes are sold AS-IS

Mystery Boxes are physical liquidation merchandise sold as retail products and are sold AS-IS. Contents, brands, condition, packaging, completeness, and individual item values vary by box. Merchandise may be new, used, returned, damaged, broken, incomplete, shelf-pull, discontinued, or open-box, and repeat items are possible. If a product description states a specific minimum item count or value commitment, that specific commitment applies to that product.

Some Mystery Boxes arrive sealed from major-retailer or third-party liquidation channels and are sold unopened. When a product is described as supplier-sealed, The Open Crate does not open, inspect, select, or know the individual contents before sale. Product descriptions identify when a box is packed by The Open Crate.

Each completed purchase receives physical merchandise. Mystery Box purchases are not entries into a drawing, raffle, sweepstakes, or prize redemption, and there is no cash-out option.

Final-sale policy

Mystery Box sales are final for buyer's remorse or dissatisfaction with the disclosed contents, assortment, brands, liquidation condition, duplicate items, or perceived value. Opening a Mystery Box and deciding that the assortment was not what you hoped for is not, by itself, a return reason.

This policy does not eliminate rights that cannot legally be waived and does not prevent you from contacting us about a legitimate order problem such as non-delivery, receiving the wrong order, shipping damage, or a specific minimum item count or value commitment stated in the product description not being met. Those issues will be reviewed based on the order and the product terms shown at the time of purchase.

Lost, damaged, or incorrect shipments

If your shipment is lost in transit, arrives with shipping damage, or you believe you received the wrong order, contact us promptly at [email protected]. Keep the shipping carton, labels, packaging, and contents available while the issue is reviewed. Photos may be requested so we can document the problem and, when appropriate, work with the carrier.

Order changes and cancellation requests

If you notice an address or order mistake, or want to request a cancellation after checkout, contact us as soon as possible. We will review the request based on the order's fulfillment status. Changes or cancellations cannot be guaranteed after fulfillment has started or a shipping label has been created. If the order has already shipped, the final-sale policy above applies, subject to legitimate order problems and any specific product commitment stated at purchase.

Questions

For online-order support, email [email protected] or call (269) 224-2229.