Shipping & Returns
What to expect when you order a Mystery Box from The Open Crate online.
Where we ship
Online orders currently ship only to eligible addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping rates and packages
Shipping options and rates are calculated using the actual weight and dimensions of the physical box or boxes reserved for your order. If an order contains more than one Mystery Box, the boxes may ship as separate packages even though they were purchased in one checkout.
Shipping protection and original seals
Before shipment, The Open Crate adds extra clear tape over the existing box seals to help prevent the contents from falling out during transit. The original creator or supplier seals are left intact and uncut. The added clear tape is for shipping protection and does not mean the original box seal was opened.
Mystery Boxes are sold AS-IS
Mystery Boxes are liquidation products and are sold AS-IS. Contents, brands, quantities, condition, completeness, and retail value vary and are not guaranteed. Merchandise may be new, used, returned, damaged, broken, incomplete, shelf-pull, discontinued, or open-box. Repeat items are possible, and two boxes should not be expected to contain the exact same assortment.
Final-sale policy
Mystery Box sales are final for buyer's remorse or dissatisfaction with the contents, assortment, condition, brands, quantity, or value of the Mystery Box. Opening a Mystery Box and deciding that the surprise was not what you hoped for is not a return reason.
This policy does not eliminate rights that cannot legally be waived and does not prevent you from contacting us about a legitimate order problem such as non-delivery, receiving the wrong order, or another fulfillment issue.
Lost, damaged, or incorrect shipments
If your shipment is lost in transit, arrives with shipping damage, or you believe you received the wrong order, contact us promptly at [email protected]. Keep the shipping carton, labels, packaging, and contents available while the issue is reviewed. Photos may be requested so we can document the problem and, when appropriate, work with the carrier.
Order changes
If you notice an address or order mistake after checkout, contact us as soon as possible. We will try to help when we can, but changes cannot be guaranteed after an order has entered fulfillment or a shipping label has been created.
Questions
For online-order support, email [email protected] or call (269) 224-2229.